We purchased a new home in Oakland in November 2014 and simply wanted to install some recessed lighting in place of the super ugly florescent lighting that was in the house when we bought it, and fix a few "small" electrical items that our home inspector recommended. I reviewed Angie's List and Yelp and saw all of the 5-star reviews for Got Watts, so we had them come out to give us a quote.
Jeremy promptly came out to the house and was very honest, friendly and informative when going through our plans with us and letting us know what our limitations were and what Got Watts was able to do. During the process, Jeremy told us that we would need a power panel upgrade to bring more power into the home since there was simply not enough power to provide enough electricity for the home (we were already previously informed by our home inspector that this was a possibility). So, this would require us to install a bigger power line from PG&E coming into the home, and also a new power panel. We chose Got Watts for the project and they proceeded with the job.
After completing the installation of the recessed lights and the new power panel, it was (quite unfortunately) discovered that the new power panel was not compatible with the wiring in our new home, which was 70% knob and tube wiring. The presence of knob and tube wiring was never discovered by our own home inspector and not included in our home inspection report! Jeremy tried to find a fix for us so that we would not have to rewire the house (i.e. remove all of the knob and tube wiring). He spent 12 straight hours at our house on a Sunday, looking for the culprit section of knob and tube wiring that was causing the circuit breaker to trip when challenged. He was unable to locate the problem, but while in the process of looking for the problem, he discovered even more poor wiring deep in the recesses of the house, which was a further safety hazard.
We discussed our options with Jeremy and concluded that a rewire was the only option left if we wanted to pass the final permit approval from the City of Oakland for the new power panel. By this point, it was around Dec 18th and we really wanted to move into our new home by mid to end of January, and still needed to have the walls (which would have giant holes in them due to the rewire) patched up and painted before moving in. So Jeremy and his crew worked on the rewire project all throughout the Christmas and New Year's holidays, fitting us in wherever they had openings during this time. We were so appreciative that they worked so hard, spending time on our home when they could have been home with their loved ones over the holidays.
The final outcome was better than we could have imagined and we are so happy with the finished product. We now have a safe and fully modern wired home. We even had Got Watts install high-speed Ethernet, digital voice and cable jacks in several rooms since the walls were already opened for the rewire project!
Throughout the project, Jeremy, Troy, Abe, James and other Got Watt team members were true professionals and always answered our questions. They took the time to explain to us why certain previous wiring in the house was done with total lack of safety, and how they were going to fix it. Jeremy said to us during the process, "this house is the worst house we have ever seen from an electrical standpoint in 15 years of doing business."
In addition to managing their timeline perfectly, Got Watts' team brought in boot-covers to wear to install fixtures that arrived late after we moved in, and they were extremely careful not to dirty our newly cleaned floor and furniture. They straightened the crooked switch plates (installed by previous owners) whenever possible for a better aesthetic and provided other valuable design related suggestions from the electrician point of view. They left their master lock box for our painter to use to make our painting process smooth while we were not at the house. They are true professionals that offer the highest level of service and experience.
Despite the massive hurdles we all had to overcome, Got Watts did the job and finished on time! It was an expensive and much bigger project that we had anticipated, but in the end we were very happy that we chose Got Watts to complete the project for us. We highly recommend them to anyone who has electrical needs for their home or business.